Terms of service

Welcome to Good Well Luggage. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Good Well Luggage. Throughout the site, the terms “we”, “us” and “our” refer to Good Well Luggage. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

All products listed on our website are subject to availability
We strive to display product colors and details as accurately as possible; however, slight variations may occur
Prices are subject to change without notice
We reserve the right to discontinue any product at any time

3. Orders & Payments

Orders can be placed through our website
We offer Cash on Delivery (COD) and other available payment methods
We reserve the right to cancel or refuse any order at our discretion (e.g., suspicious or incomplete orders)
Customers must provide accurate contact and shipping information

4. Shipping & Delivery

We deliver across Pakistan
Delivery timelines may vary depending on location and external factors
Delays caused by courier services or unforeseen circumstances are not our responsibility

5. Return, Exchange & No Refund Policy

We offer returns and exchanges within 7 days of delivery (subject to conditions)
We do not offer cash refunds
Eligible returns will be issued a store credit or voucher
For full details, please review our Return & Exchange Policy

6. User Responsibilities

By using our website, you agree:

Not to misuse or interfere with the website functionality
Not to provide false or misleading information
Not to engage in any unlawful or fraudulent activity

7. Intellectual Property

All content on this website (images, text, logos, graphics) is the property of Good Well Luggage and may not be used, copied, or reproduced without permission.

8. Limitation of Liability

Good Well Luggage shall not be held liable for:

Any indirect, incidental, or consequential damages arising from the use of our products or website
Delays, losses, or damages caused by third-party courier services

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Continued use of the website constitutes acceptance of those changes.