Refund policy

At Good Well Luggage, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

We offer returns and exchanges within 3 days of receiving your order.

To be eligible:

The item must be unused, in original condition, and with all tags/packaging intact
The item must not be damaged by misuse or wear
Proof of purchase (order number or receipt) is required

No Refund Policy

We currently do not offer cash refunds.

However, in case of a return, you will receive:

A store credit or voucher equal to the value of your returned item

This allows you to shop again and choose a product that better suits your needs.

Store Credit / Voucher

Issued within 3–5 business days after the returned item is received and inspected
Can be used on any product available on our store
May have a validity period (if applicable, it will be mentioned with your voucher)

Exchange Policy

If you wish to exchange a product:

You can request an exchange for another item of equal or higher value
Price differences must be paid in case of higher-value items
Exchanges are subject to product availability

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with pictures/videos as proof.

We will arrange a replacement or store credit at no extra cost.

Return Process

Contact our support team via WhatsApp or email with your order details
Our team will guide you through the return process
Ship the item back to the provided address
Once received and inspected, your store credit/voucher will be issued

Shipping Costs

Return shipping costs are the responsibility of the customer (unless the item is damaged or incorrect)
Original shipping charges are non-refundable