Orders & Shipping

How long does delivery take?
We deliver across Pakistan within 3–5 business days. Major cities may receive orders sooner.

Do you offer Cash on Delivery (COD)?
Yes! We offer COD across Pakistan for your convenience.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS or email. Visit our Track Your Order page for details.

What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in original packaging. Please contact us to initiate a return.

Do you offer refunds?

We currently do not offer cash refunds. However, your satisfaction is very important to us.

If you’re not completely satisfied with your purchase, we offer a store credit or voucher that you can use for your future orders.

How does the return & credit process work?

Once we receive and inspect the returned item, a store credit or voucher will be issued to you within 3–5 business days.

What can I use the voucher for?

Your voucher can be used to purchase any product available on our store — giving you the flexibility to choose something you truly love.

Products

Are your products genuine?
Absolutely. All products at Goodwell Luggage are 100% authentic and quality-checked before dispatch.

Do you offer warranty on your products?
Yes, selected products come with a manufacturer's warranty. Check the product page for details.

Contact

How can I reach you?
Visit our Contact Us page or reach out via WhatsApp for quick support.